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General terms and conditions with customer information

As of September 11, 2022

Table of Contents

1. Scope of the GTC

  1. The following General Terms and Conditions (hereinafter referred to as "CONDITIONS").
  2. Deviating conditions of the customer are not recognized, even if the seller renders his service without objection, unless the seller expressly agrees to the validity of the customer's deviating conditions.
  3. "Consumer" within the meaning of these terms and conditions is any natural person who concludes a legal transaction for purposes that can be attributed neither to their commercial nor their self-employed professional activity.
  4. "Entrepreneur" within the meaning of the General Terms and Conditions is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

2. Contact and Service Details

  • Please note the following information on how to reach our customer service.
    1. Email address: info@sweetpaw.shop
    2. Telephone number: 015678731887
    3. Contact form: https://sweetpaw.shop/pages/contact

    3. General information on offers and orders

    1. The presentation of the products in the shop, on websites and in digitally printed brochures or catalogs or comparable product presentations by the seller does not constitute a legally binding offer, but rather an invitation to place an order and thus the customer's offer.
    2. Customers are responsible for ensuring that the information they provide is accurate and that any changes are communicated to Seller if necessary for Seller's performance of the contract. In particular, customers must ensure that the e-mail and delivery addresses provided are correct and that any prevention of receipt for which the customer is responsible is taken into account accordingly (e.g. by checking the spam folder of the e-mail software used).
    3. Customers are asked to carefully read and observe the instructions during the ordering process and, if necessary, to use the existing support functions of their software and hardware (e.g. enlargement or read-aloud functions). Required information is marked by the seller as such for the customer to be appropriately recognizable (e.g. by optical highlighting and/or asterisks). Until the order is sent, customers can change and view the product selection and their entries at any time and go back in the ordering process or cancel the ordering process altogether. To do this, customers can use the usual functions of their software and/or end device that are available to them (e.g. the forward and back buttons of the browser or keyboard, mouse and gesture functions on mobile devices). Furthermore, undesired entries can be corrected by canceling the ordering process.

    4. Ordering process and conclusion of contract

    1. The customer can choose from the products offered to the customer in the seller's range and collect these in a so-called shopping cart. In the selection within the shopping cart, the product selection can be changed, eg deleted. Otherwise, the customer can initiate the completion of the ordering process.
    2. By clicking on the button that concludes the ordering process, the customer submits a binding offer to the seller to purchase the products in the shopping cart.
    3. The seller can accept the customer's offer within the acceptance period. The acceptance period is five days. The acceptance period begins with the completion of the order process by the customer (in the shop or, if used and named, on the platform used or by means of other communication channels) and ends with the end of your last day. The seller can accept the customer's offer by explicitly accepting the contract, also by e-mail. The acceptance can also take place through the dispatch of the goods and their receipt by the customer within the acceptance period, as well as through a payment request addressed to the customer by the seller and at the latest through the completion of the payment transaction. In the case of several acceptance processes, the earliest acceptance time is decisive. If the seller does not accept the customer's offer within the acceptance period, no contract is formed and the customer is no longer bound to his offer.
    4. A contract between the customer and the seller can also be concluded by e-mail. The customer can send a binding offer to the seller by e-mail or, if the seller has sent a binding offer, accept this by e-mail.
    5. A contract between the customer and the seller can also be concluded by means of information in a contact form. The customer can submit a binding offer to the seller via the contact form or, if the seller submits a binding offer, accept this via the contact form.

    5. Ordering process and contract conclusion on the Amazon platform

    1. The terms of this section apply to orders placed through the Amazon platform. The sales contract is concluded with the seller and not with Amazon.
    2. The customer can choose from the products offered to the customer in the seller's range and collect these in a so-called shopping cart. In the selection within the shopping cart, the product selection can be changed, eg deleted. Otherwise, the customer can initiate the completion of the ordering process.
    3. In addition to the ordering process via Amazon's "shopping cart" system, the customer can complete the ordering process directly by pressing the "1-Click" or "Buy Now" button from Amazon. In this case, an order is automatically created and sent to the delivery address stored by the customer at Amazon. The order can then be changed or canceled in the overview of orders in the "My Account" area. The purchase price is paid using the payment method stored by the customer at Amazon for the "1-Click" or "Buy Now" method. The customer will be informed about the delivery and payment options in a separate notice and can also change the delivery and payment details in the "My Account" area. The use of the "1-Click" or "Buy Now" method may also require activation by the customer in their Amazon account.
    4. The seller can accept the customer's offer within the acceptance period. The acceptance period is five days. The acceptance period begins with the conclusion of the order process by the customer and ends with the end of their last day. The seller can accept the customer's offer through an explicit acceptance of the contract by the seller or by Amazon, also by e-mail. The acceptance can also take place through the dispatch of the goods and their receipt by the customer within the acceptance period, as well as through a payment request addressed to the customer by the seller or by Amazon and at the latest by the completion of the payment process. In the case of several acceptance processes, the earliest acceptance time is decisive. If the seller does not accept the customer's offer within the acceptance period, no contract is formed and the customer is no longer bound to his offer.

    6. Ordering process and conclusion of contract on the eBay platform

    1. The terms of this section apply to orders placed through the eBay platform. The sales contract is concluded with the seller and not with eBay.
    2. By publishing an offer in auction format or as a purchase at a fixed price, the seller makes a binding offer to conclude a contract in accordance with the information and conditions specified for the product. By placing a bid, the eBay user accepts the offer under the condition precedent of being the highest bidder at the end of the period specified by the seller. If the eBay user's bid is outbid, his offer expires. The seller can set a minimum price that must be reached in order for the contract to come about. By pressing a buy it now button provided as part of the offer, the eBay user can buy the goods immediately. In the case of auction formats, immediate purchase is only possible as long as no bid has been placed on the offer or the minimum price has not been reached. For articles with the option "immediate payment", the conclusion of the contract only comes about with the conclusion of the subsequent payment process. It is possible to purchase several items at a fixed price if they are placed in the shopping cart using the shopping cart function and the payment process is then completed.
    3. If a price proposal is enabled, the eBay user's price proposal represents a purchase offer that the seller can accept or reject. The seller can also submit a counter-offer, which the eBay user can either accept or respond to with a counter-offer. If an offer is accepted by the eBay user or the seller, the purchase contract is concluded. Price proposals are valid until the end of the offer and at the latest for 48 hours. Immediate payment is not required when using the Best Offer option on a listing unless the eBay user has been prompted to confirm their payment method when entering their Best Offer.
    4. If the seller's offers contain a "Click & Collect" notice, buyers can pick up the purchased products at the seller's selected branch. Payment is possible with PayPal, direct debit or credit card. The purchase contract is already concluded on the eBay platform as soon as the product has been purchased and paid for. Seller may make collection conditional upon proof of Buyer's identity and, if authorized, the authorized person and a proper power of attorney signed by Buyer, stating the date and name of Buyer.
    5. Customers who are subscribed to the eBay Plus option have the option of receiving a Hermes return label from eBay for return purposes. To do this, customers must meet the following requirements and conditions: https://www.ebay.de/help/buying/returns-refunds/rckgabe-eines-artikels-gegen-eine-refunds?id=4775https://www.ebay. en/help/buying/returns-refunds/returning-an-item-for-a-refund?id=4775. In this case, customers can drop off the consignment at a Hermes ParcelShop near them.

    7. Ordering process and conclusion of contract on the Etsy platform

    1. The terms of this section apply to orders placed through the Etsy platform. The purchase contract is concluded with the seller and not with Etsy.
    2. The seller can accept the customer's offer within the acceptance period. The acceptance period is five days. The acceptance period begins with the completion of the order process by the customer (in the shop or, if used and named, on the platform used or by means of other communication channels) and ends with the end of your last day. The seller can accept the customer's offer by explicitly accepting the contract, also by e-mail. The acceptance can also take place through the dispatch of the goods and their receipt by the customer within the acceptance period, as well as through a payment request addressed to the customer by the seller and at the latest through the completion of the payment transaction. In the case of several acceptance processes, the earliest acceptance time is decisive. If the seller does not accept the customer's offer within the acceptance period, no contract is formed and the customer is no longer bound to his offer.

    3. The customer can choose from the products offered to the customer in the seller's range and collect these in a so-called shopping cart. In the selection within the shopping cart, the product selection can be changed, eg deleted. Otherwise, the customer can initiate the completion of the ordering process.

    4. By clicking on the button that concludes the ordering process, the customer submits a binding offer to the seller to purchase the products in the shopping cart.

    8. Contract Text and Contract Language

    1. The seller saves the text of the contract and makes it available to the customer in text form (e.g. by e-mail or printed with the delivery of the order). The customer can print out the text of the contract before submitting the order to the seller by using the print function of his browser or the save function for websites in the last step of the order.
    2. If customers have created a customer account, they can view the orders placed in their account area. The full text of the contract is not accessible in the account area.
    3. The contract language is German, contracts can be concluded in this language.

    9. Information on prices and shipping costs

    1. Unless otherwise stated, all prices are total prices including the applicable statutory sales tax (VAT).
    2. All prices are final prices. The seller is subject to the sales tax small business regulation and therefore does not show any sales tax or value added tax.
    3. The delivery and shipping fees incurred in addition to the sales price will be communicated or linked to the customer in the respective product description and before the order is completed.
    4. For deliveries to countries outside the European Union (EU) or the European Economic Area (EEA), additional taxes (e.g. import duties) or costs (e.g. bank charges) may apply. These expenses are not paid by the seller, but are to be paid by the customer to the responsible tax or customs authorities. The seller recommends that the customer find out about the possible additional costs from the responsible authorities and based on the country regulations applicable to the customer.
    5. Information page with information on delivery and shipping costs: https://sweetpaw.shop/pages/versand

    10. Payment Methods and Terms of Payment

    1. Unless otherwise agreed, payments are to be made without deductions, cash discounts or other discounts.
    2. When using financial institutions and other payment service providers, the terms and conditions and data protection information of the payment service provider also apply with regard to payment. Customers are asked to observe these regulations and instructions as well as information during the payment process. This in particular because the provision of payment methods or the payment procedure can also depend on the agreements between the customer and financial institutions and payment service providers (e.g. agreed spending limits, location-restricted payment options, verification procedures, etc.).
    3. The customer ensures that he fulfills the conditions incumbent on him that are necessary for successful payment using the selected payment method. This includes in particular the sufficient coverage of bank and other payment accounts, registration, legitimation and authorization for payment services as well as the confirmation of transactions.
    4. If a payment is not made or reversed due to insufficient funds in the customer's account, incorrect bank details or an unjustified objection by the customer, the customer shall bear the resulting fees, provided that he is responsible for the failed or reversed booking and in the event a SEPA transfer was informed about the transfer in good time (so-called "pre-notification").
    5. If the seller assigns his payment claim against the customer to the payment service provider, the payment with debt-discharging effect can only be made to the respective payment service provider. The seller's contractual obligations towards the customer, in particular the performance and warranty obligations, observance of revocations and contractual ancillary obligations, are not affected by the assignment.
    6. The seller reserves the right to only offer payment methods from or up to a certain order value. In this case, the seller will inform the customer of a corresponding payment restriction until the start of the ordering process. The right of consumers to a free, common and reasonable means of payment is not restricted.
    7. Amazon - The payment is processed by Amazon, whereby the customer can pay the amount owed by credit card or direct debit. The seller does not receive any payment data from the customer from Amazon. Amazon offers the monthly statement as an additional payment method for items that are sold via the Amazon Marketplace via the Amazon.de domain and for items that are marked with the note "Shipping by Amazon" (here in cooperation with arvato Payments Solutions GmbH) , Financing (here in cooperation with "Barclaycard", offered by Barclays Bank Ireland PLC Hamburg Branch), BLIK, Bancontact as well as iDeal and Przelewy24. In the case of the payment methods BLIK, Bancontact, iDeal and Przelewy24, the payment is debited immediately after the order is completed. In the case of the payment methods credit card, direct debit, monthly bill, financing, payment is made after the goods have been shipped. In the case of the payment method iDEAL, the customer needs a Dutch bank account, in the case of Bancontact a Belgian one and in the case of Przelewy24/BLIK a Polish bank account. Financing requires registration with Barclaycard. The use of the monthly bill and financing payment methods requires a successful address and credit check on the customer. Further information on ordering via the Amazon Marketplace: https://www.amazon.de/gp/help/customer/display.html?nodeId=GFBWMNXEPYVJAY9A. Further information on the accepted payment methods: https://www.amazon.de/gp/help/customer/display.html?nodeId=GFBWMNXEPYVJAY9A; Further information for customers who are entrepreneurs and buy on account: https://www.amazon.de/gp/help/customer/display.html?nodeId=201961660; The customer also receives information on the payment methods in the "My Account" area under "Your Payments".
    8. Klarna - The payment is made via the payment service provider Klarna AB, Sveavägen 46, Stockholm, Sweden (hereinafter: "Klarna") using the Klarna payment method provided or selected by the customer. Klarna's terms of use apply, which can be viewed at https://www.klarna.com/de/ and are communicated to the customer during the payment process.
    9. Klarna PayNow credit card - The customer must identify themselves as the legitimate cardholder to carry out the payment before the payment transaction is carried out and the customer's account is automatically debited.
    10. Klarna PayNow direct debit - The customer gives Klarna a SEPA direct debit mandate. With the granting of the SEPA direct debit mandate, Klarna is authorized to initiate the payment transaction, whereby the customer's bank account is automatically debited. The customer will be informed of the date of the debiting of the bank account (referred to as "Pre-Notification").
    11. Klarna invoice - Prerequisite is a successful check of the address and the customer's creditworthiness by Klarna. When purchasing on account, the customer receives the goods first. The term of payment is 14 days, unless otherwise agreed during the payment process. The seller assigns his payment claim to Klarna. A debt-discharging payment can only be made to Klarna in accordance with Klarna's conditions.
    12. Klarna installment payment - A prerequisite for Klarna installment purchase is a successful check of the customer's address and creditworthiness by Klarna. The seller assigns his payment claim against the customer to Klarna. A debt-discharging payment can only be made to Klarna in accordance with Klarna's conditions. Further information on European standard information for consumer credit, financing via Klarna, in particular the installments, and minimum amount of installment payments as well as Klarna's terms and conditions: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account
    13. Klarna Sofortüberweisung (Sofort) - The payment is made using online banking data by the provider Sofort GmbH immediately after the order has been placed in accordance with the Klarna Sofortüberweisung conditions (which are also communicated to the customer during the ordering process). Further information: https://www.klarna.com/sofort/.
    14. PayPal - The payment is made via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal") using the PayPal type provided or selected by the customer -Payment made. Customers are forwarded directly to PayPal at the end of the ordering process. For customers who have a PayPal account, the following PayPal terms of use apply: https://www.paypal.com/de/webapps/mpp/ua/useragreement-full. If customers use PayPal's services without having a PayPal account, the following terms of use apply: https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. Overview of all conditions: https://www.paypal.com/de/webapps/mpp/ua/legalhub-full.
    15. PayPal Express - The customer pays the amount owed using the PayPal transaction process.
    16. PayPal Plus (PayPal) - The customer must have a PayPal account and uses the PayPal transaction process to pay the amount owed.
    17. PayPal Plus (direct debit) - The customer can pay using PayPal's direct debit procedure even if he does not have a PayPal account. The customer gives PayPal a SEPA direct debit mandate. With the granting of the SEPA direct debit mandate, PayPal is authorized to initiate the payment transaction, whereby the customer's bank account is automatically debited. The customer will be informed of the date of the debiting of the bank account (referred to as "Pre-Notification").
    18. PayPal Plus (credit card) - The customer can pay by credit card via PayPal even if he does not have a PayPal account. The customer must identify themselves as the legitimate cardholder in order to carry out the payment before the payment transaction is carried out and the customer's account is automatically debited.
    19. PayPal Plus (purchase on account) - The customer can also make a purchase on account via PayPal if he does not have a PayPal account. Prerequisite is a successful check of the address and the creditworthiness of the customer by PayPal. The seller assigns the payment to PayPal. A debt-discharging payment can only be made to PayPal according to the conditions and the selected or specified payment term of PayPal. PayPal's terms of use apply to purchases on account: https://www.paypal.com/de/webapps/mpp/ua/pui-terms.
    20. PayPal installment payment - Prerequisite for an installment payment via PayPal is a successful check of the address and the creditworthiness of the customer by PayPal. The seller assigns his payment claim against the customer to PayPal. A debt-discharging payment can only be made to PayPal in accordance with the PayPal conditions.
    21. As part of the PayPal "Checkout" payment method, the seller can use third-party payment service providers for the purpose of payment processing. The following information applies to PayPal or the respective third-party payment service providers (collectively referred to as "checkout payment service providers"). The conditions of the checkout payment service provider communicated to the customer apply. If the seller offers a purchase on account or payment in installments via the checkout payment service provider, the seller reserves the right that a prerequisite for the payment method is a successful check of the address and creditworthiness of the customer by the checkout payment service provider. The seller assigns the payment to the checkout payment processor. A debt-discharging payment can only be made to the checkout payment service provider in accordance with the conditions and the selected or specified payment term of the checkout payment service provider. In the case of a payment using a SEPA direct debit mandate, the customer must issue the checkout payment service provider with a SEPA direct debit mandate. With the issuance of the SEPA direct debit mandate, the checkout payment service provider is authorized to initiate the payment process, which automatically debits the customer's bank account. The customer will be informed when his bank account will be debited (so-called "pre-notification").
    22. Amazon Pay - The use of Amazon Pay requires registration for this payment method. The payment transaction is carried out on the basis of the Amazon Pay conditions, which are also communicated to the customer as part of the ordering process. Before completing the order, the customer is forwarded to Amazon Pay and can choose from the payment methods offered by Amazon Pay. After the order, the payment transaction is commissioned via Amazon Pay. Further information and conditions: https://pay.amazon.de/.
    23. Cash payment when picking up the goods - Payment is made in cash when picking up the goods.
    24. Giropay - The use of Giropay requires an online banking account activated by paydirekt. The payment transaction is carried out on the basis of Giropay's conditions, which are also communicated to the customer during the ordering process. Further information: https://www.giropay.de.
    25. Google Pay - The use of Google Pay requires registration for this payment method. The payment transaction is carried out on the basis of the Google Pay conditions, which are also communicated to the customer as part of the ordering process. More information: https://pay.google.com.
    26. paydirekt - The use of paydirekt requires an online banking account activated by paydirekt. The payment transaction is carried out on the basis of the paydirekt conditions, which are also communicated to the customer as part of the ordering process. Further information: https://www.paydirekt.de.
    27. Apple Pay - The use of Apple Pay requires registration for this payment method. The payment transaction is carried out on the basis of the Apple Pay conditions, which are also communicated to the customer as part of the ordering process. Further information and conditions: https://www.apple.com/de/apple-pay/.
    28. secupay - The payment is made via the payment service provider secupay AG, Goethestraße 6, 01896 Pulsnitz, Germany (hereinafter: "secupay") using the type of secupay payment provided or selected by the customer. The terms of use of secupay apply, which can be viewed at https://secupay.com/de and are communicated to the customer as part of the payment process. The payment methods "secupay credit card", "secupay purchase on account" or "secupay direct debit" require a successful check of the customer's creditworthiness by secupay. The seller assigns the payment claim to secupay. A debt-discharging payment can only be made to secupay in accordance with secupay's conditions.
    29. Skrill - The use of Skrill requires registration for this payment method. The payment transaction is carried out on the basis of Skrill's conditions, which are also communicated to the customer as part of the ordering process. Further information and conditions: https://www.skrill.com/de.
    30. Stripe - Depending on the payment method selected, the use of Stripe may require registration for this payment method. The payment transaction is carried out on the basis of Stripe's conditions, which are also communicated to the customer as part of the ordering process. Further information and conditions: https://stripe.com/de.
    31. Costs incurred as a result of reminders for overdue claims will be charged to the customer. The seller is entitled to claim reminder costs of 1 euro. The customer reserves the right to prove no or lower costs
    32. In the event of late payment, the seller is entitled to claim default interest at the statutory rate and other consequences and costs determined by law from the defaulting customer. The obligation of the customer to pay interest on arrears does not exclude the assertion of further damages by the seller. Damages caused by delay include costs of legal enforcement, such as costs for legal advice, dunning procedures or debt collection.
    33. Customers are only entitled to set off if their counterclaims have been legally established or recognized by the seller.
    34. Customers can only exercise their right of retention if the claims result from the same contractual relationship.

    11. Retention of Title

    If the seller pays in advance, the delivered products remain the property of the seller until full payment has been made.

    12. Delivery, Availability of Goods

    1. The ordered goods will be delivered to the specified delivery address, unless otherwise agreed.
    2. If a payment service provider is used with whom a delivery address is stored and the seller is informed of this delivery address as decisive for the ordered delivery through the use of the payment method by the customer, the goods will be delivered to the different delivery address.
    3. If a delivery of goods fails for reasons for which the customer is responsible, the customer bears the costs incurred by the outward and return shipment to a reasonable extent. If the costs arise through the exercise of the right of withdrawal for consumers, the aforementioned obligation to bear the costs only applies to the shipping costs, while the regulations in the cancellation policy apply to the return costs.
    4. If the delivery of the goods fails through the fault of the customer despite three delivery attempts, the seller can withdraw from the contract. Any payments made will be reimbursed to the customer immediately.
    5. If the ordered goods are not available because the seller is not supplied with this product by his supplier through no fault of his own, in particular with regard to ensuring delivery and a possible and reasonable effort, the seller can withdraw from the contract. In this case, the seller will inform the customer immediately and, if necessary, propose the delivery of a comparable product. If no comparable goods are available or the customer does not wish to have comparable goods delivered, the seller will immediately reimburse the customer for any consideration already paid.
    6. Customers are asked to notify the transport company or carrier of obvious transport damage as soon as possible, or else to inform us of the transport damage. This does not result in any obligation for customers who are consumers; failure to report does not restrict the customer's legal rights and the enforcement of these rights, in particular the warranty and cancellation rights.

    13. Sale of Vouchers

    1. These terms and conditions apply accordingly to the sale of vouchers that embody material or monetary values.
    2. The customer is provided with an opportunity to download the ordered vouchers.
    3. The ordered vouchers will be sent to the customer at the specified email address.

    14. Manufacture and processing according to customer specifications

    1. If the contractual agreement between the contracting parties includes that the seller manufactures or processes the product to be delivered according to the customer's specifications, the customer is obliged to provide the seller with the information and materials required to provide the service and to offer cooperation (hereinafter collectively referred to as "cooperation") ).
    2. The customer will be informed about his required participation in the context of the product description or the ordering process.
    3. When fulfilling its obligations to cooperate, the customer must observe the agreed format, the agreed transmission path and other agreed technical specifications and deadlines, particularly when providing information and materials.
    4. The customer undertakes only to provide such information and materials as well as to carry out cooperative actions, the contractual processing of which by the seller does not violate the applicable law or the property rights of third parties. In particular, the customer undertakes to ensure that he has the necessary rights of use and disposal for the processing by the seller. The seller is not obliged to check the legality of the processing of the customer's participation.
    5. The seller bears no costs for the cooperation of the customer.
    6. The customer indemnifies the seller, his employees and representatives from liability and/or claims from authorities or third parties that arise in connection with the cooperation of the customer and for which the customer is responsible. The exemption also includes all necessary and reasonable legal defense costs. Furthermore, the customer supports the seller in this case in defending against the claims through reasonable and necessary cooperation and information.
    7. The seller is entitled, on the basis of a proper assessment, to reject processing orders, even after the conclusion of the contract, in which the seller can assume a violation of the applicable legal situation, third-party rights or morality (this applies in particular to youth-endangering, discriminatory, offensive or anti-constitutional information and materials).

    15. Promotional Vouchers

    1. "Promotional vouchers" are understood to be vouchers that are issued free of charge by the seller as part of, for example, promotional campaigns (e.g. discount vouchers with percentage or fixed discounts). On the other hand, promotional vouchers do not represent vouchers that embody a specific monetary or material value and are purchased by the customer as a product.
    2. Promotional vouchers can only be taken into account under the communicated conditions, taking into account restrictions, e.g. validity for certain product groups, frequency of use and, in particular, only within the specified period.
    3. Unless otherwise stated, promotional vouchers cannot be combined with other promotional vouchers.
    4. Unless otherwise stated, the promotional vouchers issued to recipients may not be transferred to third parties.
    5. Promotional vouchers issued by the seller may only be redeemed with the seller.
    6. Unless otherwise stated, promotional vouchers can only be redeemed before completing the ordering process.
    7. If an amount remains to be paid after a promotional voucher has been redeemed, it can be paid using the payment options offered by the seller.
    8. If a campaign voucher exceeds the value of the goods, it will only be taken into account up to the value of the goods without the remaining amount being paid out.

    16. Copyright and Use Rights

    1. The products sold by the seller are protected by intellectual property law (in particular trademark and copyright law). The rights of use and exploitation lie with the seller or the respective rights holders. Customers undertake to recognize and observe these intellectual property rights.
    2. The customer receives the simple rights to use the purchased products for contractual purposes. Otherwise, the use and exploitation of the products is not permitted. In particular, the seller's copyrighted products may not be reproduced, distributed, made publicly available or made available to third parties in any other way on the internet or intranets. Public reproduction, duplication or other further publication are not part of this contract and are therefore prohibited. Copyright notices, trademarks and other legal notices may not be removed from the products, unless this is necessary for the contractual use of the products or is permitted by law.
    3. If the products are subject to a specific usage license, customers will be informed of the usage license. In this case, the provisions of the usage license apply before these GTC.
    4. If the seller makes an advance payment, the rights of use are only granted to the customer on a provisional basis and only become effective when the customer has paid the purchase price for the relevant products in full.

    17. Cancellation policy

    The information on the right of withdrawal for consumers can be found in the seller's instructions on withdrawal.

    18. Warranty and Liability

    1. The warranty (liability for defects) is determined subject to the following provisions according to statutory provisions.
    2. If a guarantee is granted for the products in addition to a statutory guarantee, this guarantee can be found in the product descriptions. Customers will be informed of the warranty conditions.
    3. The seller may limit the warranty in the case of customers who are consumers if the seller has specifically informed the customers and the limitation of the warranty is expressly and separately agreed and this agreement is made available to the customer on a durable medium .
    4. The seller is not responsible for the customer's internet connection, the software and hardware used by the customer or any disruptions to the establishment or execution of the contract between the customer and the seller caused by them.
    5. The seller is liable without limitation for damages if the cause of the damage is based on intent or gross negligence. Furthermore, the seller is liable for the slightly negligent breach of essential obligations, the breach of which jeopardizes the achievement of the purpose of the contract, for the breach of obligations whose fulfillment makes the proper execution of the contract possible in the first place and on the observance of which the customer regularly relies (cardinal obligations) or in case of agreed guarantee promises. In this case, however, the seller is only liable for the foreseeable, contract-typical and expected damage. The seller is not liable for the slightly negligent breach of obligations other than those mentioned above. The above limitations of liability do not apply in the event of injury to life, limb or health, for a defect after the assumption of a guarantee for the quality of the product and for fraudulently concealed defects. Liability under the Product Liability Act remains unaffected. Insofar as the seller's liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents. Otherwise, claims for damages by the customer are excluded. The above liability regulations also apply to claims for damages by the customer within the framework of the seller's statutory warranty.
    6. The limitations of warranty and liability obligations and shortening of the relevant periods do not apply to claims for damages and reimbursement of expenses by customers, goods that have been used for a building in accordance with their normal use and have caused its defectiveness, as well as for existing updating obligations in the case of contracts for digital products .

    19. Dispute Resolution and Consumer Dispute Resolution

    1. The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr/ . Consumers have the opportunity to use this platform to settle their disputes.
    2. We are not willing and not obliged to participate in a dispute settlement procedure before a consumer arbitration board.

    Legal text by Dr. Schwenke - please click for further information.